NTL Broadband & Customer Services sign now

We the undersigned, as paying / subscribing customers to NTL broadband internet in the United Kingdom, would very much appreciate a sustained level of broadband services and customer service from NTL.

As paying customers we do not consider it acceptable, nor appropriate, to be left for sustained periods with depleted or inaccessible services with no means of recourse other than the planned 0845 non geographic number charged at local rates which you will shortly be introducing.

In an age oft referred to as "the information age" it is somewhat ironic that one of the supposed leading players in the UK seems incapable, or unwilling, to communicate with its customer base on an honest and open level unless there is cash to be made as a direct result of underperformance and infrastructure mismanagement on their part as a service provider.

Since the rollout of your 10mb service a very noticeable and serious depletion of the previously dependable services has been noticed across the UK. The fact that these problems are becoming more frequent, with no explanation save a self congratulatory press release on your part, is leading to a severe degree of dissatisfaction amongst your customer base.

We acknowledge that with any new technology there is a certain degree of risk - that is a given. We do not, however, find it acceptable that NTL should seek to capitalize on their own shortcomings in the shape of a chargeable helpline which, more often than not, involves lengthy holding times with no effective end resolution. We also ask that NTL afford very serious consideration to the communication shortcomings on their part with regards to the ongoing problems with broadband.

In short we ask that you refrain from leaving us in the dark when there are issues with your broadband services and that you devise and engage a method of open and prompt communication with subscribers which goes beyond your existing, and entirely unacceptable, "status" pages.

In the event that no resolution to these concerns is arrived at on the part of NTL then we will, at the first available opportunity, actively seek to take our custom to an internet service provider who is prepared to honestly and promptly communicate both the positive and negative aspects of their services to a paying customer base.

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Young HaasBy:
Entertainment and MediaIn:
Petition target:
NTL UK

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