Orange Balance Voice sign now

Recently, upon dialling the number 453, the voice that advises us as to our remaining credit and extras has changed. The voice used to be a well-spoken woman who enunciated clearly and properly. This voice has been replaced by a new woman who states the following, for example:

" 'Ello. Your remainin' credi' is free pounds and sixty-free pence. Thank you for callin' goodbye.' "

Quite why the voice has been downgraded so drastically is a mystery to us, and is simply dreadful to listen to.
Children and young people, who, I understand, contribute to a large portion of mobile phone custom, should not be subjected to poorly-pronounced phrases such as the example above; the effect this could potentialy have on their language acquisition skills and their own personal speech should be considered.
The decision to change the speaker from something perfectly acceptable and correct to a less than satisfactory drawl is astonishing; we cannot understand, let alone approve of, your decision.

We hereby respectfully ask that Orange revert the voice provided on this line back to its original state for the above reasons.

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Emilia CervantesBy:
Entertainment and MediaIn:
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Orange

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