Orange UK Mobile Network - Online Customer Services sign now

That the Orange UK Online Customer Services appears not fit for purpose and that it is impossible to contact the CEO or senior Management level of the organisation to raise concerns.

That telephone numbers, and addresses are not clearly identified for the purpose of contacting managers at a Senior Company Level.

That the overall the level of customer service appears to have deteriorated to a level that causes a great deal of frustration to many loyal customers and that there appears to be a groundswell on the internet reflecting these frustrations.

That in some instances the customer services department appears to border on unhelpfulness, rudeness and (apparent) lack of honesty when answering questions relating to orders, policies and operations.

That the level of call center management appears to be failing in its effectiveness.

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Janette NguyenBy:
Nature and EnvironmentIn:
Petition target:
Orange UK senior management team

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